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Compliments, Comments and Complaints

General enquiries

For general enquiries please email or select the appropriate email address from our online email directory. 

Compliments, Comments and Complaints

At St Basils, we always try to give the best service that we can, and for this reason, your views are important to us. We appreciate and value your feedback, and whilst it is always good for us to hear when things go right, we also need to know when things go wrong - so that we can get it right next time. 

To feedback to us, be it a comment, compliment or formal complaint please email our Senior Operations team: or call St Basils on 0121 772 2483 Ext: 1102.

If you would like to see a full copy of our Complaints Policy and Procedures - please click this link below: