To book an appointment for today or another day please call Youthline on 0300 30 30 099 or text 'NEED ST BASILS' to 62777 for free from your mobile and we will call you back. If you are homeless today and have no where to stay tonight we will see you today, but please call/ text first.
Once you have booked your appointment you'll need to come to the Youth Hub on Heath Mill Lane for the appointed time. If possible please bring a form of ID such as your passport or birth certificate as this will speed up the process. Our address, map and directions and opening hours are below:
St Basils Church,
Heath Mill Lane,
Our opening times are:
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 1pm-5pm (The Youth Hub is closed every Wednesday morning for staff meetings, handovers and training)
Thursday: 9am - 5pm
Friday, 9am - 5pm
Please scroll down for a map that shows you our location. Press the 'plus' button to zoom in for a more detailed view.
The church is situated on Heath Mill Lane between Liverpool St and Allcock St junctions. It is not a drop-in service, please call the above number or text us to make an appointment.
By Car: The Youth Hub is based on Heath Mill Lane. Unfortunately there is no parking on site. Please don't park in the carpark on Allcock Street as it is permit holders only. The nearest public carpark is accessible via Lower Trinity Street and Heath Mill Lane. Please see Parkopedia for a map of nearby carparks and their prices.
By Rail: The nearest stations are Bordesley (5-10 minute walk), Birmingham Moor Street Station (10 minute walk), Birmingham New Street Station (15 minute brisk walk) or Birmingham Snow Hill Station (15-20 minute brisk walk).
By Bus: The number 97 bus stops outside the Youth Hub on Heath Mill Lane.
If it is an emergency we will see the young person the same day. Although many cases are urgent it is deemed an emergency when the young person has no where to stay that night and without an intervention will be 'roofless'.
A young person is considered to be 'at risk of homelessness' if they will be evicted in 28 days or less. As it may take time to find alternative acccommodation please book an appointment to come and see us as soon as you can, even if you have longer than 28 days. We would always prefer to assist you with a 'planned move' than for you to be in a crisis situation.
Out of hours emergency phone numbers:
16&17 year olds: 0121 675 4806
18+ year olds: 0121 303 2296
Concerns about attending the Youth Hub?
We offer a fully inclusive service and are here for all young people aged 16-25 who need us, regardless of ethnicity, gender/ transgender, pregnancy or maternity status, marital or civil partnership status, sexual orientation, disability or religion.