15 MAY 2017

Gifford Sutherland from SITRA has been training all front facing employees on Boundaries, Lone Working and Dangerous situations

The course covered a number of crucial elements and aims to make sure all employees:

  • Understand and maintain good practice when lone working
  • Understand the legislation behind lone working
  • To be able to assess and manage risks
  • Intervention techniques for aggression
  • Emotional Intelligence

The training session was designed to make employees feel more confident when lone working and in dangerous situations. The session worked with a number of working styles to ensure everyone picks the main aims up.

We caught up with trainer Gifford after his first session who said: “This type of training is essential for any organisation working with people that are vulnerable and hard to reason with. It’s as much about the employee as it is about the young person.”

The course was split up into a very short classroom session, a number of group work activities and a breakaway session where employees learned crucial techniques on how to breakaway from a dangerous situation.

Take a look at what this week’s employees said about the course:

The course was very informative, there was lots of useful information that I’m sure will be put to good use. The content was practical and put across in a clear and informal way.” Jonathan, Rents Manager at St Basils

The training was very useful and relevant in my job role. I am glad that this was provided to staff and I felt that personally, the objectives were met and well delivered by a very motivated facilitator. I’ve gained skills to put into practice when working in a sometimes challenging environment.” - Sian, Assessment and Mediation

I found the training really engaging, interactive and fun but at the same time I was learning. I was impressed with the training delivery and how it really related with the work of St Basils – Gifford, Our trainer was really knowledgeable and had real life experience of working with the challenging young people. This is best training I have attended in a long time.” - Tamzin, National Youth Engagement Manager