St Basils launches free text service so young people with no phone credit can still get help
15 DEC 2016

St Basils is today launching a new text service meaning young people aged 16-25 who are at risk of homelessness in Birmingham can text ‘Need St Basils’ and will get a phonecall in return from a trained housing advisor based at St Basils Youth Hub in Digbeth, Birmingham.

St Basils works across Birmingham and surrounding areas with young people who are homeless or at risk of homelessness. Over 5000 young people across the West Midlands region come to St Basils for advice every year, and over 1200 are housed in our 29 supported accommodation schemes.

This new way for young people to get in touch, is in addition to a helpline and ‘get help’ email web form St Basils and the Youth Hub provide, but crucially it means young people at risk can still access help fast even if they have no credit or data left on their phones.

St Basils does a lot of work in the city to prevent youth homelessness. In 2015-16 St Basils prevented 3360 out of a total of 3613 at risk young people from becoming homeless. That’s a rate of 93%. Preventing youth homelessness is achieved through St Basils family mediation service and the partnerships we have with other local charities and services helping young people. The quicker young people can access this raft of services available through the Youth Hub, the higher the chance of preventing youth homelessness.

All young people have to do to get help from St Basils Youth Hub is text ‘Need St Basils’ to 62277*.

Jean Templeton, Chief Executive of St Basils said: “We’re calling on members of the public to help spread the word about this new text service to ensure young people with no safe place to call home can get help as quickly as possible, preventing youth homelessness across our city ”

We have pocket sized cards and other means and tools to help you spread the word. To get your free cards or to find out more please contact us via:

* As well as this service our other ways to get help remain including our Helpline Youthline and self-referrals through our get help web forms.