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Getting help from St Basils during the COVID-19 pandemic

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Getting help from St Basils during the COVID-19 pandemic

Due to the COVID-19 situation we have had to change the way we help young people in need of accommodation or support. Young people now need to, where possible, call us first rather than drop in. Here are the phone numbers you need where you are.

Due to the unprecedented situation with Coronavirus, we are asking that any young person in need of support or accommodation, wherever possible, calls us in the first instance, rather than coming down to our Youth Hubs /offices.  Each young person will receive an over the phone assessment, which will determine the next steps in terms of the support we can offer. If we need to see you, we will arrange for you to come to the Hub. It may be we can provide you with the help you need, including access to accommodation, without you having to come to the Hubs. We are committed to providing the best support during this critical time, especially to those most vulnerable.  But, to prevent the spread of this virus, and to keep everyone safe and well,  we are asking that in the first instance a call is made.


If you, or someone you know requires assistance or support then please use the following numbers: –

Our FREE text number – 62277

Birmingham Youth Hub* – 0300 303 0099. 

Solihull Youth Hub – 0330 332 7978

Coventry – 02476 889 571

Warwickshire – 01926 698 590

Bromsgrove – 01527 572050

Kidderminster – 01562 746304

Redditch – 01527 592404


*If you’re in Birmingham and do need to present we can arrange for you to have a telephone assessment at St Basils Youth Hub on Heath Mill Lane, B’ham, B9 4AX. Our doors remain open during normal office hours (closed Wednesday mornings), but if you can call first, please do. 

We thank you for your support during this difficult time.


Out of hours assistance