Skip to content

Contact us Contact Us

Thank you for your interest in St Basils!

  • If you are looking for help or advice please see the ‘Get Help’ section as contact details will vary depending on your location.
  • To feedback comments, complaints or compliments please fill out the form at the foot of this page (scroll down).
  • The best way to help us is with a financial donation, please see the Donate page for ways to do this.
  • To donate pre-loved items, please contact your nearest project. Please select from the drop-down list below.
  • For all other enquiries please scroll down for our Head Office contact details.
Go Back

Head Office Contact Information

For enquiries regarding Head Office departments & Birmingham accommodation schemes you can get in touch with us by:

Phoning: 0121 772 2483 during usual office hours
Posting: 71-75 Allcock St, Birmingham B9 4DY
Emailing: info@stbasils.org.uk

75 Allcock St, Birmingham B9 4DR, UK

Birmingham Youth Hub location

If you’re a young person aged 16-25 and need somewhere to go or someone to talk to, you can book an appointment at The Youth Hub by:

Emailing: youthline@stbasils.org.uk

Or by using the methods below but please be aware you may experience a delay as we are currently down to one phoneline only. 
Youthline tel: 0300 303 0099 (free from landlines)
Texting free from mobiles: ‘Need St Basils’ to 62277

Once you’ve got your appointment you can find us at:

St Basils (Church building)
Heath Mill Lane
Birmingham
B9 4AX

Opening times

Please note our Birmingham Youth Hub is closed Wednesday morning before 1pm.

It is open Wednesday afternoon 1pm-5pm and Monday, Tuesday, Thursday and Friday 9am-5pm.

What you need to bring:

Please remember to bring ID, proof of income such as a payslip or Benefits paperwork and your National Insurance number.

St Basils (Church building) Heath Mill Lane Birmingham B9 4AX

Are you sleeping rough, sofa-surfing or at risk of losing your home?

Get help now

Anti-Social Behaviour Reporting

If you want to report anti-social behaviour regarding one of our projects, you can do so by filling out the form below:

St Basils Anti-Social Behaviour Reporting

Your report will be dealt with by one of our staff as soon as possible.

Health and Safety

St Basils is committed to upholding the highest Health and Safety standards. If you have any concerns about Health and Safety, please contact Liam Preston, Director of Housing, by calling 0121 772 248 or emailing info@stbasils.org.uk

Subject Access Requests

GDPR

The new General Data Protection Regulations (GDPR)  provides you, the data subject, with a right to request a copy of the personal details we hold about you. Please complete the below form, and provide evidence where requested, if you wish to access your data.

Subject Access Request Form

Please send completed forms to: gdpr@stbasils.org.uk.

Tenant Satisfaction Measures

The Regulator for Social Housing requires all registered providers of social housing to collect and report annually on their performance using a core set of defined measures, known as the Tenant Satisfaction Measures (TSMs). This is the first time St Basils is publishing it’s TSMs, in line with the Regulator’s new Transparency, Influence and Accountability standard.

St Basils is a registered provider and holds mostly supported housing units, with some general needs units, and all of our units fall under the category Low Cost Rental Accommodation (LCRA) for the purpose of TSM reporting. St Basils held 613 units as stock as at 31 March 2024.

Click below to download and read the TSM data for the period ending 31 March 2024:

St Basils Tenant Satisfaction Measures March 2024

Compliments, Comments and Complaints

At St Basils, we always try to give the best service that we can, and for this reason, your views are important to us. We appreciate and value your feedback, and whilst it is always good for us to hear when things go right, we also need to know when things go wrong – so that we can get it right next time.

To feedback to us, be it a comment, compliment or formal complaint please email our Senior Operations team via feedback@stbasils.org.uk. Alternatively, you can fill out the feedback form below (scroll down).

You can download and read our Comments, Complaints and Compliments Policy (PDF) here:

St Basils Comments, Complaints and Compliments Policy

And click below to download and read our Complaint Handling and Service Improvement Report:

St Basils Complaint Handling and Service Improvement Report – April 2024

The St Basils Board has written a response to the Complaint Handling and Service Improvement Report. You can read the response below.

St Basils Board Response to the Complaint Handling and Service Improvement Report 2024

St Basils are registered with the Housing Ombudsman Service (HOS). The HOS have been set up by law to look at complaints about housing organisations that are registered with them. The service is free, independent and impartial. They resolve disputes involving the tenants and leaseholders of social landlords. Residents can contact the Ombudsman at any time for support in helping to resolve a dispute. They will consider complaints using their dispute resolution principles, and encourage landlords and residents to use these principles to resolve complaints together at the earliest possible opportunity.

The Housing Ombudsman Service have produced a Complaint Handling Code that sets out requirements for member landlords that will allow them to respond to complaints effectively and fairly. It can be found at The Housing ombudsman’s Complaint Handling Code. As part of the HOS’s complaint handling code, social housing landlords are required to publish a self-assessment on how they meet this code. A copy of the St Basils HOS self-assessment can be viewed below.

St Basils’ HOS self-assessment

Form anchor

Contact us

This online form is for complaints and comments and compliments on our services only.

Please don't use this form for general enquiries as it won't go to the right people and there may be a substantial delay in getting back to you.