St Basils has services in towns and cities across the West Midlands region so there are different contact details depending on your location and the nature of your enquiry.
If you are aged 16-25 and at risk of homelessness or actually homeless text 'NEED ST BASILS' today for free from any mobile and we will call you back.
If are concerned about someone else, please see the Get Help section rather than calling Head Office as there are different contact details by area.see all
Due to issues with parking restrictions near our Head Office we are encouraging our generous supporters where possible to donate direct to your local project, particularly if it is a large donation. Please read the information below first as to what we can and can't take and then see the St Basils in your Area section and click on the location closest to you for contact details, or to find out more about the services in your local community.
With our support services in Birmingham and Worcestershire under threat from cuts we have never been in more need of financial support! If you can help please see our Donate page for all the different ways you can give to us to help today. Cash donations of any amount are also very welcome in person, please just drop-by our Head Office on Allcock Street, Birmingham or to arrange collection tin drop-offs or pick-ups please contact the Fundraising team. For more information regarding our fundraising events please see the Help Us section.
For all other enquiries please contact Head Office.
What we need:
As well as financial donations to support young people back into education, work and training we are always in need of donations of complete starter packs, long-life food and toiletries as well as unwanted presents eg. new bath sets, towels and (age appropriate) nightwear for our emergency accommodation and Nightstop schemes.
What we can't take
Unfortunately we are not allowed to take used bedding/ sleeping bags/ sheets/ towels or electrical items. There are also some restrictions on clothing and furniture donations. However we know of another local charity that would welcome donations of all these items for their Resource centre and will collect. Tel: 0121 766 6603.
For more information
For full information on donating items to St Basils please see the Donate items section.
The new General Data Protection Regulations (GDPR) provides you, the data subject, with a right to request a copy of the personal details we hold about you. Please complete the below form, and provide evidence where requested, if you wish to access your data.
Please send completed forms to: email@example.com.
For enquiries regarding Head Office departments & Birmingham accommodation schemes please call Head Office on the number below.
(See St Basils in your area for contact details for our other locations).
Head Office switchboard Tel: 0121 772 2483 (Open: Monday - Friday, 9.00am - 5.00pm)
St Basils postal address:
N.B: Please note St Basils postal address is different to our Head Office location
St Basils Centre
Heath Mill Lane
Visitors to Head Office (pictured) should report to:
71-75 Allcock Street
St Basils (Church building)
Heath Mill Lane
Please call Youthline first to book an appointment. Tel: 0300 303 0099 or text 'Need St Basils' free to 62277.
Unfortunately there is no visitor parking on site.
However there are plenty of public carparks nearby on Fazeley Street and Lower Trinity Street. Please see Parkopedia for information and for charges.
We rent the spaces in the carpark adjacent to our Head Office for staff who need access to their cars to visit our other sites in the course of their daily work.
Cars not displaying a permit badge risk being fined by external parking company Elite Management Ltd so please don't park in the carpark adjacent to our offices.
The 97 stops on Heath Mill Lane outside St Basils Youth Hub and around the corner from Head Office.
Nearest stations are Birmingham New Street (around a 12-15 minute brisk walk), Moor Street (around a 10-12 minute brisk walk) and Bordesley (a 8-10 minute brisk walk).
These email addresses relate to Birmingham based departments and projects. For email addresses for our other locations please see St Basils in your area.
For HR/ recruitment/ volunteering or work experience enquiries:
For enquiries regarding payments*:
*Please put 'Payment' rather than 'Invoice' in the subject line.
For donations of long-life food and related items in Birmingham:
For donations of new toiletries/nightwear in Birmingham or enquiries about our Nightstop or Supported Lodgings schemes:
For financial donations, fundraising or enquiries regarding our events (eg.Walk, SleepOuts etc.)
Or Press, Marketing, social media or enquiries about this website:
Please email our Fundraising and Communications team: firstname.lastname@example.org
For Learning, Skills & Work opportunities for young people:
For enquiries relating to engagement with young people at St Basils or nationally through Youth Voice or Youth Homeless Parliament:
For all other non-urgent enquiries please:
Please be aware that whilst we endeavour to answer email enquiries we receive a high volume on a daily basis so if your enquiry is urgent please call us. Tel: 0121 772 2483.
For general enquiries please email email@example.com or select the appropriate email address from our online email directory.
At St Basils, we always try to give the best service that we can, and for this reason, your views are important to us. We appreciate and value your feedback, and whilst it is always good for us to hear when things go right, we also need to know when things go wrong - so that we can get it right next time.
To feedback to us, be it a comment, compliment or formal complaint please email our Senior Operations team: firstname.lastname@example.org or call St Basils on 0121 772 2483 Ext: 1102.
If you would like to see a full copy of our Complaints Policy and Procedures - please click this link below: