Contact us Contact Us

Thank you for your interest in St Basils!

If you are looking for help or advice please see the ‘Get Help’ section as contact details will vary depending on your location.
The best way to help us is with a financial donation, please see the Donate page for ways to do this.
To feedback comments, complaints or compliments please fill out the form at the foot of this page (scroll down).
To donate pre-loved items, please contact your nearest project. Please select from the drop-down list below.
For all other enquiries please scroll down for our Head Office contact details.

Go Back

Head Office Contact Information

For enquiries regarding Head Office departments & Birmingham accommodation schemes you can get in touch with us by:

Phoning: 0121 772 2483 during usual office hours
Posting: 71-75 Allcock St, Birmingham B9 4DY
Emailing: info@stbasils.org.uk

75 Allcock St, Birmingham B9 4DR, UK

Birmingham Youth Hub location

If you’re a young person aged 16-25 and need somewhere to go or someone to talk to, you can book an appointment at The Youth Hub by:

Emailing: youthline@stbasils.org.uk

Or by using the methods below but please be aware you may experience a delay as we are currently down to one phoneline only.
Youthline tel: 0300 303 0099 (free from landlines)
Texting free from mobiles: ‘Need St Basils’ to 62277

Once you’ve got your appointment you can find us at:

St Basils (Church building)
Heath Mill Lane
Birmingham
B9 4AX

Opening times

Please note our Birmingham Youth Hub is closed Wednesday morning before 1pm.

It is open Wednesday afternoon 1pm-5pm and Monday, Tuesday, Thursday and Friday 9am-5pm.

What you need to bring:

Please remember to bring ID, proof of income such as a payslip or Benefits paperwork and your National Insurance number.

St Basils (Church building) Heath Mill Lane Birmingham B9 4AX

Are you sleeping rough, sofa-surfing or at risk of losing your home?

Get help now

Subject Access Requests

GDPR

The new General Data Protection Regulations (GDPR) provides you, the data subject, with a right to request a copy of the personal details we hold about you. Please complete the below form, and provide evidence where requested, if you wish to access your data.

Subject Access Request Form

Please send completed forms to: gdpr@stbasils.org.uk.

Compliments, Comments and Complaints

At St Basils, we always try to give the best service that we can, and for this reason, your views are important to us. We appreciate and value your feedback, and whilst it is always good for us to hear when things go right, we also need to know when things go wrong – so that we can get it right next time.

To feedback to us, be it a comment, compliment or formal complaint please email our Senior Operations team via feedback@stbasils.org.uk. Alternatively you can fill out the feedback form below (scroll down).

You can download and read our Comments, Complaints and Compliments Policy (PDF) here:

St Basils Comments, Complaints and Compliments Policy

Form anchor

Comments, Complaints and Compliments form

This online form is for complaints and comments and compliments on our services only.

Please don't use this form for general enquiries as it won't go to the right people and there may be a substantial delay in getting back to you.

Type of Communication: *

I am a (please choose): *

This is in reference to: *

Please explain the nature of your complaint/ comment or compliment on our services:

Complaints: What would you like us to do to resolve the issue?

Preferred method of contact: *

Title

First Name *

Surname *

Postcode

Full postal address

Email Address *