Contact Us

Note: For information on how St Basils use and process your data, please read our Privacy Policy

St Basils has services in towns and cities across the West Midlands region so there are different contact details depending on your location and the nature of your enquiry.

Get help for you or a young person

If you are aged 16-25 and at risk of homelessness or actually homeless text 'NEED ST BASILS' today for free from any mobile and we will call you back.

If are concerned about someone else, please see the Get Help section rather than calling Head Office as there are different contact details by area.


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Donate items

Due to issues with parking restrictions near our Head Office we are encouraging our generous supporters where possible to donate direct to your local project, particularly if it is a large donation. Please read the information below first as to what we can and can't take and then see the St Basils in your Area section and click on the location closest to you for contact details, or to find out more about the services in your local community. 


financial donations

With our support services in Birmingham and Worcestershire under threat from cuts we have never been in more need of financial support! If you can help please see our Donate page for all the different ways you can give to us to help today. Cash donations of any amount are also very welcome in person, please just drop-by our Head Office on Allcock Street, Birmingham or to arrange collection tin drop-offs or pick-ups please contact the Fundraising team. For more information regarding our fundraising events please see the Help Us section.

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for all other enquiries....

For all other enquiries please contact Head Office.

Please email and your message will be forwarded to the appropriate department. 

head office info

complaints form 


What we need:

As well as 
financial donations to support young people back into education, work and training we are always in need of donations of complete starter packs, long-life food and toiletries as well as unwanted presents eg. new bath sets, towels and (age appropriate) nightwear for our emergency accommodation and Nightstop schemes. 

What we can't take

Unfortunately we are not allowed to take used bedding/ sleeping bags/ sheets/ towels or electrical items. There are also some restrictions on clothing and furniture donations. However we know of another local charity that would welcome donations of all these items for their Resource centre and will collect. Tel: 0121 766 6603.

For more information

For full information on donating items to St Basils please see the Donate items section.

Donate items section

The new General Data Protection Regulations (GDPR)  provides you, the data subject, with a right to request a copy of the personal details we hold about you. Please complete the below form, and provide evidence where requested, if you wish to access your data.  

Subject Access Request Form

Please send completed forms to:

St Basils Head Office Allcock StreetFor enquiries regarding Head Office departments & Birmingham accommodation schemes please call Head Office on the number below.

(See St Basils in your area for contact details for our other locations). 

Head office - contact information...

Head Office switchboard Tel: 0121 772 2483 (Open: Monday - Friday, 9.00am - 5.00pm)

Contact form

St Basils postal address:

N.B: Please note St Basils postal address is different to our Head Office location

St Basils Centre
Heath Mill Lane
B9 4AX

Visiting head office

Nearest carparks

Visitors to Head Office (pictured) should report to:

71-75 Allcock Street
B9 4DY

Young people accessing our services should report to the Youth Hub:

St Basils (Church building)
Heath Mill Lane
B9 4AX

Please call Youthline first to book an appointment. Tel: 0300 303 0099 or text 'Need St Basils' free to 62277.

important information regarding car parking

Unfortunately there is no visitor parking on site.

However there are plenty of public carparks nearby on Fazeley Street and Lower Trinity Street. Please see Parkopedia for information and for charges.

We rent the spaces in the carpark adjacent to our Head Office for staff who need access to their cars to visit our other sites in the course of their daily work.

Cars not displaying a permit badge risk being fined by external parking company Elite Management Ltd so please don't park in the carpark adjacent to our offices. 


By Bus

The 97 stops on Heath Mill Lane outside St Basils Youth Hub and around the corner from Head Office.

By Train

Nearest stations are Birmingham New Street (around a 12-15 minute brisk walk), Moor Street (around a 10-12 minute brisk walk) and Bordesley (a 8-10 minute brisk walk). 

These email addresses relate to Birmingham based departments and projects. For email addresses for our other locations please see St Basils in your area.

For HR/ recruitment/ volunteering or work experience enquiries:


For enquiries regarding payments*:


*Please put 'Payment' rather than 'Invoice' in the subject line.

For donations of long-life food and related items in Birmingham:



For donations of new toiletries/nightwear in Birmingham or enquiries about our Nightstop or Supported Lodgings schemes:


For financial donations, fundraising or enquiries regarding our events (eg.Walk, SleepOuts etc.)

Or Press, Marketing, social media or enquiries about this website:

Please email our Fundraising and Communications team:

For Learning, Skills & Work opportunities for young people:


For enquiries relating to engagement with young people at St Basils or nationally through Youth Voice or Youth Homeless Parliament: 


For all other non-urgent enquiries please:


Please be aware that whilst we endeavour to answer email enquiries we receive a high volume on a daily basis so if your enquiry is urgent please call us. Tel: 0121 772 2483.

General enquiries, Comments and Compliments

For general enquiries or general comments or compliments, please email or select the appropriate email address from our online email directory. 

Complaints, comments or compliments on our services

At St Basils, we always try to give the best service that we can, and for this reason, your views are important to us. We appreciate and value your feedback, and whilst it is always good for us to hear when things go right, we also need to know when things go wrong - so that we can get it right next time. 

To feedback to us please email our Senior Operations team: call St Basils on 0121 772 2483 Ext: 1102 or fill out the online form on this page. 

If you would like to see a full copy of our Complaints Policy and Procedures - please click this link below:

Feedback Policy and Procedure Complaints Leaflet 2019

This online form is for complaints and comments and compliments on our services only.

Please don't use this form for general enquiries as it won't go to the right people and there may be a substantial delay in getting back to you.  

Comments, Complaints and Compliments form

Your details