You can find our most recent Annual Reports below, which contain information about how we use the money we receive to manage, maintain and improve our social homes and services.
Tenant Satisfaction Measures
The Regulator for Social Housing requires all registered providers to collect and report annually on their performance using a core set of defined measures, known as the Tenant Satisfaction Measures (TSMs). The TSMs are part of the Regulator’s Transparency, Influence and Accountability standard, designed to ensure landlords treat tenants with fairness and respect, enabling them to access services, raise complaints, influence decision-making, and hold their landlords accountable. This is the third year that St Basils is publishing its TSMs.
St Basils is a registered provider and holds mostly supported housing units, with some general needs units, and all of our units fall under the category Low Cost Rental Accommodation (LCRA) for the purpose of TSM reporting. St Basils held 719 units as stock as at 31 March 2026.
St Basils launched its tenant perception survey for 2025/26 in the second quarter of 2026/27, with responses being received between 9 June 2026 and 14 August 2026. The total responses received amounted to 338. All tenants in situ during the period were invited to complete the survey, with responses to the survey being collected using either a Microsoft form or a paper form.
Click below to download and read the TSM data for the period ending 31 March 2026.
