Birmingham Youth Hub (BYH) is delivering the Advice and Wellbeing Hub to young people aged 16 to 25 years old. This service offers information, advice and guidance to any young person who is precariously housed and:

• Mental or physical health issues
• Offending behaviour
• Substance misuse
• Fleeing Domestic Violence (DV)
• Rough sleeping

Your Information, Advice and Guidance (IAG) assessment can take place over the phone or face to face.  Please get in touch to arrange this.

Email:youthline@stbasils.org.uk or text NEED ST BASILS to 62277.

Alternatively please call 0300 303 0099

Services available

BYH wants to support and enable young people to find and keep a home, grow in confidence, develop skills, increase opportunities and prevent homelessness.

BYH can offer support to

• Advise and signpost to specialist services, including mental health services, benefits
• Access education, training or employment services
• Access health and wellbeing services
• Access support from the Lead Worker service
• Maintain and secure suitable accommodation
• Advocacy and mediation
• Support with debt advice and money management
• Build relationships and access your community

We can assess you today to get the help you need!

If you have access to a phone please contact us on:

Phone: 0300 303 0099

Email: youthline@stbasils.org.uk 

Text: ‘NEED ST BASILS’ to 62277.

If you don’t have access to a phone you can drop in to the Youth Hub.

Address: St Basils Centre, Heath Mill Lane, Birmingham, B9 4AX

Opening Hours:

Wednesdays: 1pm-5pm
Mon, Tues, Thurs, Fri: 9am-5pm

What you need for your appointment:

BYH staff will ask for

• BYH staff will ask for
  • Proof of ID (birth certificate, biometric card, passport drivers licence)
  • Proof of income or eligibility (UC claim, payslips)
  • Proof of pregnancy if applicable

BYH wants to support and enable young people to find and keep a home, grow in confidence, develop skills, increase opportunities and prevent homelessness.

BYH can offer support to

• • Advise and signpost to specialist services, including mental health services, benefits
  • Access education, training or employment services
  • Access health and wellbeing services
  • Access support from the Lead Worker service
  • Maintain and secure suitable accommodation
  • Advocacy and mediation
  • Support with debt advice and money management
  • Build relationships and access your community

BYH can also refer for a statutory assessment if the young person is homeless or at risk of homelessness within 56 days. This is an assessment in line with the Homelessness Reduction Act.

BYH also has access to an accommodation finding team which refers to

• • Commissioned accommodation for young people
  • Live and Work schemes
  • Rent deposit schemes

If you become homeless in Birmingham ‘out of hours’ and need immediate help:

If you’re 16 or 17 please call the Birmingham Children’s Trust emergency duty team: 0121 675 4806
If you’re 18+ call  0121 303 2296

If you are homeless today please call our partners Bromsgrove District Housing Trust on the number below for immediate help and advice:

08000 850 160 (including Out of Hours)

If you are going to find yourself homeless within the next 56 days you need to get in touch with our partners, Bromsgrove District Housing Trust:

Tel: 08000 850 160

16/17 year olds – 01905 768020 (Worcester County Council Emergency Duty Team)
18+ year olds – 0800 0850 160 (Bromsgrove District Housing Trust)

If you’re looking for some advice or support for yourself or someone you know, you can call St Basils’ Bromsgrove team on the number below:

TEL: 01527 572050

Please call to book an appointment at our Coventry Youth Hub on 0121 269 1940

Or, please make a referral for support or accommodation here.

You can also go to our Coventry Youth Hub webpage for more information.

If you are aged 16-25 and are going to find yourself homeless within the next 56 days you need to get in touch with our Coventry Support Team, who will assess your situation and make referrals to the most suitable service for you.

Please call to book an appointment at our Coventry Youth Hub on 0121 269 1940

Or, please make a referral for support or accommodation here.

You can also go to our Coventry Youth Hub webpage for more information.

16/17 years old: 024 7683 2222
18+: 024 7683 2222 / 024 7683 2222

For general advice, you can make contact through our Coventry Youth Hub webpage.

Find out more about Coventry City Council’s Homelessness Prevention Service

Email: nominationsadvice@coventry.gov.uk

Tel: 024 7683 4025

Customer Service Centre
Broadgate House
Broadgate
Coventry
CV1 1FS

Or

Go to our Coventry Youth Hub webpage to read more about St Basils’ homelessness prevention services.

If you are homeless today please ring Redditch Borough Council:

TEL: 01527 534069 or Emergency Out of Hours on 01527 67666

Out of hours support

16/17: 01905 768020 (WCF Emergency Duty Team)
18+: 01527 67666 (Redditch Borough Council)

If you are going to find yourself homeless within the next 56 days you need to get in touch with Redditch Borough Council on:
TEL: 01527 534069

If you’re looking for some housing advice or support for yourself or someone you know, you can call our Redditch team on the number below.

TEL: 01527 592404

Referrals are taken through Sandwell Metropolitan Borough Council (Housing Solution Team).

If you are homeless today please call Sandwell Metropolitan Borough Council (Housing Solution Team)

TEL: 0121 368 1166 (Select option 2)

Or for out of hours, please call their 24 hour response line:

TEL: 0121 569 6883

If you are going to find yourself homeless within the next 56 days please call Sandwell Metropolitan Borough Council (Housing Solution Team) who will refer you to the most appropriate service to help you depending on your circumstances.

TEL: 0121 368 1166 (Select option 2)

If you are at risk due to family conflict, family breakdown or friends/ family no longer letting you stay, then our Sandwell Family Mediation Service can assist.

A Mediator will:

• Work with you to resolve conflict
• Help you remain / return  to the family home  (if safe to do so)
• Assist with Interim accommodation within the family home until alternative accommodation can be found
• Help to improve relationships with people who are important to you when you have left home

St Basils Family Mediation Service offers:

• One to One Mediation Session
• Family Mediation Meetings
• One to One Support (when required)
• Advocacy on your behalf
• Rapid Response Service
• Signposting to Specialist Agencies

Referrals are taken through Sandwell Metropolitan Borough Council  (Housing Solution Team)

TEL: 0121 368 1166 (Select option 2)

If you’re looking for some housing advice or support for yourself or someone you know, please call Sandwell Metropolitan Borough Council (Housing Solution Team) on the number below within normal office hours.

TEL: 0121 368 1166 (Select option 2)

16/17: 0121 569 3100
18+: 0121 569 6883

If you are homeless today there are a number of ways we can help. You can:

Call our Solihull helpline on 0330 33 27 978 to discuss your situation with a member of staff.

Or email us at SolihullYouthHub@stbasils.org.uk to make an appointment.

Please call or email us to arrange an appointment.

If you are going to find yourself homeless within the next 56 days you need to get in touch and make an appointment to see us as soon as you can. We can help you find the support you need to prevent you from being homeless.

Email: SolihullYouthHub@stbasils.org.uk or call us on 0330 332 7978 and let us know your contact details and current circumstances.

Ways Solihull Youth Hub can support you 

• Advise and signpost to specialist/partner services, including mental health services, benefits
• Access education, training or employment services
• Access health and wellbeing services
• Floating support to maintain and secure suitable accommodation
• Advocacy, negotiation/conflict resolution and mediation
• Signpost to debt advice and money management service
• Build relationships and access your community
• Facilitate Joint Assessments- Housing & Children’s Services for 16/17 year olds
• Support to access the housing register where eligible

If you’re looking for some housing advice or support for yourself or someone you know, you can email us at:

SolihullYouthHub@stbasils.org.uk.

Duty to Refer Process (DTR)

If you are a specified public body and would like to refer a young person you will need to complete a duty to refer via the Housing jigsaw website. Please follow the link below for information:

https://live.housingjigsaw.co.uk/alert/duty-to-refer  and follow 5 simple steps to an ALERT Referral

If you are homeless and in urgent need of help outside usual office hours please call one of the numbers below:

16/17 year olds: 0121 605 6060
18+ years old: 0121 717 1515

If you are homeless today then please call the number below as soon as you can.

Tel: 01926 698 590

Alternatively please fill out the referral form by clicking on the link below:

Warwickshire Referral form 

If you are going to find yourself homeless within the next 56 days you need to get in touch and make an appointment to see us as soon as you can. We can help you find the support you need to prevent you from being homeless.

You can call us on 01926 698 590

Or for a smoother process, you can fill out the referral form yourself by clicking on the link below:

Warwickshire Referral form 

Alternatively please email: accommodationwarwickshire@stbasils.org.uk

If you’re looking for some housing advice or support for yourself or someone you know, you can call us on the number below or email us at referrals.warwickshire@stbasils.org.uk. You can also find out more about the other services we offer here.

Tel: 01926 698 590

If you are looking to access our Housing Related Floating Support service, where a member of staff will come and visit you in your current accommodation to offer support, please call us on the number below.

Tel: 07736 132 251

If you are homeless today please call Wyre Forest District Council on the number below for immediate help and advice:

Tel: 01562 732928 or Emergency Out of Hours on 01562 850053

If you are going to find yourself homeless within the next 56 days you need to get in touch with Wyre Forest District Council:

Tel: 01562 732928

If you’re looking for some advice or support for yourself or someone you know, you can call St Basils’ Kidderminster team on the number below:

TEL: 01562 746304

16/17 year olds – 01905 768020 (WCF Emergency Duty Team)
18+ year olds – 01562 850053 (Wyre Forest District Council)