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Tenant Satisfaction Measures
The Regulator for Social Housing requires all registered providers of social housing to collect and report annually on their performance using a core set of defined measures, known as the Tenant Satisfaction Measures (TSMs). This is the first time St Basils is publishing it’s TSMs, in line with the Regulator’s new Transparency, Influence and Accountability standard.
St Basils is a registered provider and holds mostly supported housing units, with some general needs units, and all of our units fall under the category Low Cost Rental Accommodation (LCRA) for the purpose of TSM reporting. St Basils held 613 units as stock as at 31 March 2024.
Click below to download and read the TSM data for the period ending 31 March 2024:
