Below you will find all of St Basils’ Policies.
Each policy starts on a new banner.
For questions or queries about these policies, please email info@stbasils.org.uk
Policies
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- Policies
Safeguarding
St Basils has a duty of care (to residents and visitors, staff and the public) and is committed to safeguarding and promoting the welfare of children and young people. We prioritise the provision of a safe and secure environment in which children and young people can thrive and develop and where all aspects of their welfare will be protected and promoted. This commitment is demonstrated by the inclusion of safeguarding as a priority within all our policies and procedures.
If you have a safeguarding concern, please report this at feedback@stbasils.org.uk.
Health & Safety
This Health & Safety Policy and Safety Management System have been prepared to comply with the statutory requirements of Section 2(3) of the Health and Safety at Work etc. Act 1974. Contained within this document is St Basil’s policy, organisation and arrangements for occupational health, safety and welfare, for all our business activities.
Complaints
To see our comments and complaints policies or to make a comment or complaint, click on the link below.
Neighbourhood Management
Neighbourhood Management is the effective management of the areas around our properties and any communal areas. St Basil’s understands that effective Neighbourhood Management is a key role for Registered Providers (RPs) and we want to ensure that our Neighbourhoods are clean, safe, secure and well maintained. We also want to ensure that we enjoy good relationships with our Neighbours and the local community. The policy sets out our approach to managing and maintaining the communal areas and Neighbourhoods we’re responsible for and how we work with our partners to achieve good Neighbourhood Management outcomes.
Eviction & Abandonment
As a social landlord it is the primary duty of St Basils to provide homes for young people and our focus is centred on supporting those young people to sustain their tenancies. There will be circumstances where it is necessary to seek possession of a property for breach of tenancy which may include anti-social behaviour, rent arrears, property abandonment and tenancy fraud. This policy sets out the circumstances in which an eviction may take place.
Damp & Mould
St Basil’s has a zero-tolerance approach to damp and mould and will proactively inspect its properties to ensure they meet the required quality and safety standards. Wherever damp and/or mould are found, St Basil’s staff will identify the cause and raise the most appropriate repair and/or further investigation.
Mutual Exchange
The Consumer Standards require all Registered Providers to have a policy on mutual exchange. Mutual exchanges take place when two (or more) tenants agree to exchange their properties with each other. Those wishing to exchange must be tenants of a social housing landlord such as a local authority or housing association. Mutual exchange is only possible when tenants have one of the following tenancy types secure, assured (non-shorthold) or fixed assured shorthold (fixed term of more than 2 years). St Basil’s does not offer the tenancy types which enable mutual exchange to take place and so this is not a service which is available to our Young People or the tenants of other social landlords.
Referrals / allocations
This document sets out St Basils’ policy and procedures relating to the allocation of accommodation and support services.
Maximising Rent Collection & Tackling Arrears
This policy sets out the main principles necessary to maximise income through proactive rent collection procedures.
Maximising Rent Collection & Tackling Arrears Policy and Procedures
Whistleblowing
This document sets out St Basils’ policy and procedures relating to speaking up, reporting issues, and whistleblowing.
Equality, Diversity and Inclusion
This document details how we aim to keep St Basils free from all forms of discrimination and a place where diversity is embraced.
Environmental
St Basils is committed to finding ways to reduce our environmental impact in a number of areas.
You can read our Environmental Sustainability Policy below.
Domestic Abuse
We are committed to developing a workplace culture in which there is zero tolerance for abuse, both for our employees and young people.
Additional Needs & Adaptations
The purpose of this document is to provide guidance and understanding of St Basils approach to the provision of aids and adaptations to support our young people with the management of long-term health issues or disability to support them to live in their property.
Property Compliance Policy
This policy sets out St Basils approach to managing compliance with all relevant legislation and regulations relating to electrical safety, gas safety, fire safety, water safety and asbestos.
Anti-Fraud, Theft, Bribery & Corruption Policy
This policy aims to help employees to understand the different types of fraud and how and when to report within St Basils any instances of suspected theft, fraud, bribery or corruption.
Rent & Service Charge Setting Policy
St Basils has developed a rent and service charge setting policy which will assist in setting the rent and service charges for its occupied properties in line with its obligations as a housing association registered with the Regulator of Social Housing (RSH), the ‘Regulator’.
Out of Hours Property Repairs
The Out of Hours Repairs Standard Operating Procedure has been produced to identify how to deal with requests for repairs during hours outside of a normal working day.
Tenant Recharge Policy
The Tenant Recharge Policy has been produced to set out the responsibilities of tenants for damage, neglect or misuse of St Basils’ properties and how rechargeable repair costs are managed and recovered.
Move on and Fair Exit Policy
This policy sets out how St Basils supports young people to move on to suitable independent accommodation safely, fairly, transparently and in line with the law.
Engagement Policy
This policy sets out how St Basils ensures young people’s voices and lived experiences are heard and meaningfully influence the organisation, its services, policies and wider communities.