From the 3rd April 2018 the Homeless Reduction Act (HRA) comes in to force. The HRA aims to improve the way all local authorities assist people who are homeless, by bringing in duties to Assess, Prevent and Relieve.
Rest assured, the support young people in housing crisis receive at St Basils Youth Hubs will not change. However, you should be aware of what the HRA means to you and the service you will receive from the Hubs:
If you have any questions about this, please speak to a member of the Youth Hub team.
The Youth Hub is a multi-agency service delivered in partnership with Birmingham City Council’s homeless services and Children’s services. This means young people are available to access help and advice from a variety of local providers all on the same site.
The Youth Hub offers a variety of different services including;
Depending on the age and circumstances of a young person attending our Youth Hub there may be a number of different teams they will need to meet with as part of their appointment. The diagram below shows several posible 'customer journeys'.
We now offer a youth hub briefing to support staff working at partner agencies wanting to find out more about our services or the assessment process.
The Youthline is a helpline provided in partnership with five different local housing agencies and Birmingham City Council. It is the first point of call for young people in Birmingham to access any of St Basils Birmingham services.
During office hours (9am-5pm, Monday -Friday) trained and experienced Youthline staff will ask a few questions to understand the situation young people are in and take some key details down, they will then invite the young person to attend an appointment at the Youth Hub for a more detailed individual assessment of their housing needs as well as advice and help accessing the options available to them.
Young people must have an appointment to attend the Youth Hub, please call Youthline to arrange this. If the young person is in urgent need of help, Youthline can arrange a same day appointment for them. Please be aware depending on their age and circumstances, they may need to have several different assessments on the same day.
Young people who just turn up at the Youth Hub without booking an appointment must be prepared for a long wait so please ensure an appointment is always booked first through youthline.
Youthline is available 9am-5pm, Monday- Friday on Tel: 0300 30 30 099.
For emergency out of hours assistance please call:
Under 18s: 0121 675 4806
Over 18s: 0121 303 2296
Alternatively if it is not urgent you can email us and we will get back to you as soon as we can: